Shipping Policy
We provide worldwide delivery of your orders. We have partnered with leading Indian and International shipping providers to handle your order in the best possible way for safe & fast delivery.
Currently, we are unable to deliver in Bangladesh, Russia, North Korea and other such locations restricted for courier delivery by DHL, FedEx & or UPS.
In case you wish to place an order for delivery in these countries we request you to please get in touch with our customer service team and they will be glad to help you with it.
Shipping Charges for Delivery In India:
We provide free shipping within India for all Prepaid orders. Please note that we do not provide Cash on delivery at the moment.
Shipping Charges for Delivery Outside India:
The shipping charges may vary for international delivery as per weight and volume.
Order Delivery & Dispatch Policy:
We understand you are eagerly waiting for the ordered styles to be delivered to you at the earliest. Our Customer Care & Warehouse team works rigorously to ensure that we can bring a smile to your face. Our team perform multiple rounds of quality check and ensure that we deliver you your ordered styles in perfectly packed QC checked condition in the least possible time.
We strive to dispatch your order at the earliest possible time however certain styles are procured and arranged from other locations and hence in a few cases the dispatch timelines can be extended up to 2 weeks. We will update you regarding the dispatch & delivery status of your order via Email & SMS.
Once the order is dispatched, it normally takes 1-4 business days depending on the pin code for delivery to happen within India and 3-10 business days for deliveries outside India.
Unforeseen circumstances on the logistics provider’s end may sometime cause delays, however, please be rest assured that our Customer Care team will be working very closely with the logistics provider to your orders delivered at the earliest.
Alternatively, you can track the order status from your My Account section of the website OR get in touch with our Customer Care team by email at customercare@neerosh.com for any order & dispatch related queries.
Our delivery partners will attempt to deliver the package a maximum of up to 3 times before they return it to us. Please provide the complete & accurate shipping address including pincode/Zip code and a valid mobile number. This will help us in delivering your order faster.
Customs and Import Duties on orders:
We don’t charge/collect any additional Taxes or Duties for orders which are meant to be delivered in India.
However, all orders which are to be delivered outside India may be subject to Country specific Import Duties that are levied once the package reaches the destination country. We do not collect any Duties & Taxes while you are ordering on the website. Any additional charge towards Import/Customs Duties & Taxes if any, may be levied by the Customs authority.
These charges are to be borne by the receiver and N.R VENTURES have no control over these charges and cannot predict what they may be in actuality. Customs policies vary widely from country to country, and we recommend contacting the local customs office or their website for further information.
In case the receiver fails to pay the asked Duties & Taxes and doesn’t collect the order from the shipping partners N.R VENTURES will not be liable for any refund amount for such orders.
When ordering from our brand website you are considered the importer on record and must comply with all laws and regulations of the country in which you are ordering the goods.